White-Glove Concierge
Guided from first question to installation day.
Every Slate & Flame customer has a dedicated outdoor kitchen specialist in their corner. Not a sales rep — a specialist who gets paid to make sure your project succeeds.
What concierge includes
- Free outdoor kitchen consultation and layout review
- AI-powered compatibility and sizing recommendations
- Vendor coordination and lead-time management
- White-glove delivery coordination for oversized items
- Contractor briefings and installation support
- Post-installation support and warranty management
- Lifetime re-order and upgrade support
Prefer to reach us directly?
The Slate & Flame Promise
If any product is not right for your space after delivery, we make it right — full return, no restocking fees, no questions asked. Luxury means you should never feel like you bought wrong.